We offer a take a personal and common-sense approach to looking after our landlords and tenants. We understand that for our landlords we are managing an investment, so it’s really important we do that to the highest possible standard. For our tenants, we understand that a rented property is so much more than a house or a flat, it's your home.
At Haystoun Property Services we take our duty of care for our tenants extremely seriously. We understand that a rented property is so much more than a house or a flat, it’s your home.
With many years’ experience in the property and financial services industry we hold the highest qualifications available for property letting and management in Scotland.
You will find us on the Scottish Letting Agent Register (LARN 1812017) demonstrating that we are meeting the highest professional standards that have been set for the industry.
Unlike other letting agents our charges are clear and transparent. If we manage a property for you on an ongoing basis there is a one-off marketing set up fee of £300, and 10% of monthly rental income. That’s it.
We don’t charge commission on any essential maintenance work we arrange on your behalf, or for inspections. This means that our landlords have greater certainly over their monthly income, with no hidden surprises.
We have excellent working relationships with local tradesmen. This means that if something goes wrong, or checks need to be carried out, they happen quickly. This means minimum disruption for everyone.
We aim to create lasting tenancies, as they are in everyone’s best interests. We do this by being responsive to the needs of our landlords and tenants and addressing maintenance issues quickly.
Professional from start to finish. Lizzie managed to find lovely new tenants for my rental property. She kept me regularly updated and dealt with all the necessary paperwork... she is very friendly and approachable. I would not hesitate to deal with Lizzie again and I would definitely recommend Haystoun property services to anyone. Many thanks for all your help.
Highly competent, effective and resourceful as letting agents but also in the fields of insurance and mortgage. I would be happy to recommend Haystoun Financial and Property to anyone.
Very efficient service, reviewing the property and giving advice on what and what not to do, and finding a tenant very quickly. I feel my property is in safe hands.
Great service from start to finish, highly recommend.
Lizzie, I am absolutely 'gobsmacked' at the level of support you provide to both tenants and landlords. Thank you so much.
We have our head office in Peebles but cover the Scottish Borders, Edinburgh and surrounding areas including Peebles, Innerleithen, Galashiels, West Linton, Biggar, Penicuik, Melrose and Tweedbank.
We offer full letting agent services and can fully manage your property which includes marketing your property, advising on preparation of your property for marketing and letting, vetting and referencing tenants, preparation of Private Residential Tenancy documents, check in and check out of tenants, condition reports, organising of safety certificates, managing any repairs required and rent collection.
We also offer Landlord Insurance, Tenants Insurance and can arrange residential and buy to let mortgages as well as any other specialist finance.
This is probably one of the most important factors in letting a property and we ensure that reasonable steps are taken to research the prospective Tenants' background to include instructing an independent credit reference company to make searches from bank, employers and previous Landlords.
If you decide that pets will be allowed, we normally take an extra 50% deposit to cover any extra cleaning or damage.
Tenants pay a deposit equivalent to one months rent. The deposit will be returned to the Tenant(s) when they terminate the tenancy providing all the terms and conditions of the tenancy agreement have been met.
Should there be any contravention of the Tenancy Agreement, the costs incurred are deducted from the deposit and only the balance is refunded to the Tenant(s).
Deposits are held with Safe Deposit Scotland or My Deposit Scotland.
For 'Tenant Find' only properties, it is the Landlord's responsibility to register the deposit with one of the appropriate schemes. We are happy to advise you on this.
We use Private Residential Tenancy agreements which are individually drawn up and are standard in Scotland. These are accepted by all major mortgage providers.
All rents are due monthly in advance and rent received by us will be transferred into your account, or one nominated by you, within 10 working days of receipt of cleared funds. We will send you a 'statement of account' at the time detailing the rents collected and expenditure incurred by us while acting on your behalf as your managing agent.
For our Managed Properties, we make regular visits to all the properties on our register and you will be advised of any problems that are found during these visits. We also visit the property for other reasons such as late or non-payment of rent, following up problems as reported by the Tenant(s) or if we believe the Tenancy Agreement may have been breached.
Generally, you are responsible for all costs incurred for repairs and general maintenance. We have a comprehensive list of local accredited tradesmen we use or, alternatively, we will be pleased to follow your instructions and use your nominated contractors should you wish.
Under the terms of the Tenancy Agreement, your Tenant(s) are responsible for your garden and its maintenance and it is, therefore essential that sufficient tools in good working order are included in the inventory for this to be carried out. If your Tenant(s) fail to carry out garden maintenance, we will arrange for the service of a professional gardener and charge the Tenant accordingly.
N.B. It is unlikely that your Tenant(s) will do more than keep the grass cut and borders weeded. If you wish to maintain your garden to a higher standard, please feel free to discuss this with us.
Yes. However, we request that prior arrangements are made through our office in sufficient time for us to advise your Tenant(s) and the correct notice is given to the tenant.
Haystoun Financial & Property Services is a family run business based in Peebles in the Scottish Borders. We offer mortgage, insurance and protection advice services, as well as full letting agency services.
We are directly authorised and regulated by the Financial Conduct Authority (FCA) for General Insurance, Private Medical Insurance, Pure Protection, Equity Release and Mortgage business. You can check our details and regulatory permissions via the Financial Services Register at https://register.fca.org.uk/.Our FCA reference number is 845592. Haystoun Financial Services Ltd of 19D Eastgate, Peebles, EH45 8AD trades as a Limited Company. Our Company Number is: SC588219
We take your privacy very seriously and collect only two types of information which we use to provide and improve our services to you.